Returns & Refund Policy

If you wish to return or exchange an item, please contact us by email or telephone within 8 days of receiving your order. After contacting us, please return the item using the Yamato Transport return system provided below.

Return Conditions

Returns are accepted only if all of the following conditions are met:

• The item is brand new and unused.
• You contact us regarding the return within 8 days of receiving the item.
• The item has not been damaged, soiled, or otherwise affected by improper handling.

Please pack the item carefully and securely, with protection equivalent to the packaging in which it was originally delivered, to prevent damage during return shipping.

We reserve the right to refuse a return or refund if the above conditions are not met or if the item has been damaged, soiled, or otherwise affected by the customer's handling.

We may request photographs of the item to verify its condition before accepting the return.

Return Shipping Costs

For returns due to customer preference, the customer is responsible for the return shipping costs.

If the return or exchange is due to a defective product, an incorrect item being shipped, or another issue attributable to us, we will cover the return shipping costs.

Refunds

Once we receive the returned item, we will inspect it to confirm that it meets the return conditions. After approval, we will process the refund.

For returns due to customer preference, the original shipping charges and other related costs are non-refundable. Where applicable, any non-refundable costs will be deducted from the refundable product amount.

After we process the refund, the time required for the funds to appear in your account or credit card statement will depend on your payment method and financial institution.

Defective or Incorrect Items

If you receive a defective product or an item different from what you ordered, please contact us within 8 days of receiving it.

After confirming the condition of the item, we will provide either a replacement or a refund.

For defective or incorrectly shipped items attributable to us, we will cover the return shipping costs.

How to Return an Item — Yamato Transport Return System

Please use the Yamato Transport return system below to arrange your return:

https://digitalreturn.jp/digital_return/reserve?operatorId=MIURAHAMONO

Access the page above and log in using your order code and email address.

Follow the on-screen instructions to enter your name, address, and telephone number, and select your preferred return method.

Once a QR code has been sent to your registered email address, securely pack the item and take it to the designated shipping location. If you select pickup service, please hand the package to the driver at the scheduled date and time.

Your order code is the alphabetical code provided when your online store order was confirmed. You can find it in your order confirmation email or in your order history on our website.

If you cannot find your order code, please contact us.

Contact

Email: info@miuraknives.jp

TEL: 080-9698-7079
Hours: 10:00–19:00